Freshdesk vs Notion
A detailed, side-by-side comparison of Freshdesk and Notion. We compare features, pricing, ease of use, and value for money to help you make the right choice in 2026.
Reviewed by the Ikaroa team · Last updated: March 2026
Quick Verdict
Notion edges ahead overall with a rating of 4.4/5. However, Freshdesk (4.2/5) may be the better fit if you prioritise Support teams wanting affordable helpdesk with multi-channel capabilities. Read on for the full breakdown.
Freshdesk vs Notion at a Glance
Freshdesk
★ 4.2Freshdesk is a cloud-based customer support platform from Freshworks. It offers helpdesk, ticketing, and customer service tools at competitive prices.
Starting from: £0/month (10 agents)
Best for: Support teams wanting affordable helpdesk with multi-channel capabilities
Read full review →Notion
★ 4.4Notion is a flexible workspace for notes, wikis, and databases. While not a traditional CRM, many teams build custom CRM systems using its database features.
Starting from: £0/month
Best for: Teams wanting a flexible workspace that can be moulded into a custom CRM
Read full review →Freshdesk vs Notion Feature Comparison
Here is how Freshdesk and Notion compare across the features that matter most. We have tested both platforms extensively across client implementations.
| Feature | Freshdesk | Notion |
|---|---|---|
| Free Plan Available | Yes | Yes |
| Starting Price | £0/month (10 agents) | £0/month |
| Best For | Support teams wanting affordable helpdesk with multi-channel capabilities | Teams wanting a flexible workspace that can be moulded into a custom CRM |
| Our Rating | 4.2/5 | 4.4/5 |
| Mobile App | Yes | Yes |
| Email Marketing | No | No |
| Automation | Yes | Limited |
| Reporting | Yes | Basic |
| Integrations | Extensive | Extensive |
| API Access | Limited | Yes |
| Ikaroa Exclusive Discount | N/A | N/A |
Freshdesk vs Notion Pricing
Pricing is often the deciding factor. Here is a full breakdown of what each platform charges at every tier:
Freshdesk Pricing
Free
£0/month (10 agents)
- ✓Email ticketing
- ✓Knowledge base
- ✓Ticket dispatch
Growth
£12/agent/month
- ✓Everything in Free
- ✓Automation
- ✓SLA management
- ✓Custom ticket views
Pro
£35/agent/month
- ✓Everything in Growth
- ✓Custom roles
- ✓Round-robin routing
- ✓CSAT surveys
Enterprise
£55/agent/month
- ✓Everything in Pro
- ✓Skill-based routing
- ✓Sandbox
- ✓Audit log
Notion Pricing
Free
£0/month
- ✓Unlimited pages
- ✓7-day page history
- ✓10 guests
Plus
£7/user/month
- ✓Everything in Free
- ✓Unlimited file uploads
- ✓30-day page history
- ✓100 guests
Business
£12/user/month
- ✓Everything in Plus
- ✓SAML SSO
- ✓90-day page history
- ✓250 guests
Enterprise
Custom
- ✓Everything in Business
- ✓Advanced security
- ✓Audit log
- ✓Unlimited page history
Not sure which to pick?
Our team has implemented both Freshdesk and Notion for clients. We can help you decide based on your specific needs.
Freshdesk Pros and Cons
✓Pros
- •Generous free plan (10 agents)
- •Competitive pricing
- •Easy to set up and use
- •Good automation features
- •Multi-channel support
✗Cons
- •Not a full CRM (focused on support)
- •Limited sales features
- •Reporting could be deeper
- •Some features feel basic compared to Zendesk
- •Customisation limited on lower tiers
Notion Pros and Cons
✓Pros
- •Extremely flexible and customisable
- •Beautiful, clean interface
- •Combine docs, databases, and wikis
- •Active template community
- •Good free plan
✗Cons
- •Not a dedicated CRM (requires building your own)
- •No automation without third-party tools
- •No email integration by default
- •Can become slow with large databases
- •Learning curve for advanced features
Our Verdict: Freshdesk vs Notion
Both Freshdesk and Notion are solid options, but they serve different needs. Having implemented both for multiple clients, here is our recommendation:
Choose Freshdesk if you need Support teams wanting affordable helpdesk with multi-channel capabilities. With a starting price of £0/month (10 agents) and a rating of 4.2/5, it offers generous free plan (10 agents).
Choose Notion if you need Teams wanting a flexible workspace that can be moulded into a custom CRM. Starting at £0/month with a 4.4/5 rating, it excels at extremely flexible and customisable.
Still not sure? Talk to the Ikaroa team. We have helped hundreds of businesses make this exact decision, and we are happy to point you in the right direction.
🎁 Get either product at a discount through Ikaroa Partners
Consider Open Doors Instead
Why choose between Freshdesk and Notion? Open Doors gives you the best features of both in one platform, for less. It is an all-in-one CRM with email marketing, SMS, funnels, booking, invoicing, automation, and more, starting at just £97/month with unlimited contacts.
Need implementation help?
Ikaroa can set up Freshdesk or Notion for your business, migrate your data, and train your team. We have done it dozens of times.
Free consultation. No obligation.