Crisp vs Notion
A detailed, side-by-side comparison of Crisp and Notion. We compare features, pricing, ease of use, and value for money to help you make the right choice in 2026.
Reviewed by the Ikaroa team · Last updated: March 2026
Quick Verdict
Notion edges ahead overall with a rating of 4.4/5. However, Crisp (4/5) may be the better fit if you prioritise Startups and small teams wanting modern multi-channel support with co-browsing. Read on for the full breakdown.
Crisp vs Notion at a Glance
Crisp
★ 4Crisp is a business messaging platform that unifies live chat, email, WhatsApp, Messenger, and other channels into a single shared inbox. Known for its modern interface, generous free plan, and co-browsing features, it is popular with startups and small teams wanting multi-channel support without complex enterprise tools.
Starting from: £0/month
Best for: Startups and small teams wanting modern multi-channel support with co-browsing
Read full review →Notion
★ 4.4Notion is a flexible workspace for notes, wikis, and databases. While not a traditional CRM, many teams build custom CRM systems using its database features.
Starting from: £0/month
Best for: Teams wanting a flexible workspace that can be moulded into a custom CRM
Read full review →Crisp vs Notion Feature Comparison
Here is how Crisp and Notion compare across the features that matter most. We have tested both platforms extensively across client implementations.
| Feature | Crisp | Notion |
|---|---|---|
| Free Plan Available | Yes | Yes |
| Starting Price | £0/month | £0/month |
| Best For | Startups and small teams wanting modern multi-channel support with co-browsing | Teams wanting a flexible workspace that can be moulded into a custom CRM |
| Our Rating | 4/5 | 4.4/5 |
| Mobile App | Yes | Yes |
| Email Marketing | No | No |
| Automation | Limited | Limited |
| Reporting | Basic | Basic |
| Integrations | Limited | Extensive |
| API Access | Limited | Yes |
| Ikaroa Exclusive Discount | N/A | N/A |
Crisp vs Notion Pricing
Pricing is often the deciding factor. Here is a full breakdown of what each platform charges at every tier:
Crisp Pricing
Free
£0/month
- ✓2 seats
- ✓Live chat
- ✓Contact form
- ✓Mobile app
Pro
£22/month per workspace
- ✓4 seats
- ✓Audio/video calls
- ✓Knowledge base
- ✓Chatbot
Unlimited
£85/month per workspace
- ✓20 seats
- ✓AI features
- ✓Co-browsing
- ✓Analytics dashboard
Notion Pricing
Free
£0/month
- ✓Unlimited pages
- ✓7-day page history
- ✓10 guests
Plus
£7/user/month
- ✓Everything in Free
- ✓Unlimited file uploads
- ✓30-day page history
- ✓100 guests
Business
£12/user/month
- ✓Everything in Plus
- ✓SAML SSO
- ✓90-day page history
- ✓250 guests
Enterprise
Custom
- ✓Everything in Business
- ✓Advanced security
- ✓Audit log
- ✓Unlimited page history
Not sure which to pick?
Our team has implemented both Crisp and Notion for clients. We can help you decide based on your specific needs.
Crisp Pros and Cons
✓Pros
- •Modern, clean interface
- •Generous free plan for startups
- •Co-browsing is a unique feature
- •Multi-channel unified inbox
- •Per-workspace pricing (not per-agent)
✗Cons
- •Seat limits on lower plans
- •Automation is less advanced
- •Smaller integration ecosystem
- •Reporting is basic
- •Less suited for enterprise needs
Notion Pros and Cons
✓Pros
- •Extremely flexible and customisable
- •Beautiful, clean interface
- •Combine docs, databases, and wikis
- •Active template community
- •Good free plan
✗Cons
- •Not a dedicated CRM (requires building your own)
- •No automation without third-party tools
- •No email integration by default
- •Can become slow with large databases
- •Learning curve for advanced features
Our Verdict: Crisp vs Notion
Both Crisp and Notion are solid options, but they serve different needs. Having implemented both for multiple clients, here is our recommendation:
Choose Crisp if you need Startups and small teams wanting modern multi-channel support with co-browsing. With a starting price of £0/month and a rating of 4/5, it offers modern, clean interface.
Choose Notion if you need Teams wanting a flexible workspace that can be moulded into a custom CRM. Starting at £0/month with a 4.4/5 rating, it excels at extremely flexible and customisable.
Still not sure? Talk to the Ikaroa team. We have helped hundreds of businesses make this exact decision, and we are happy to point you in the right direction.
🎁 Get either product at a discount through Ikaroa Partners
Consider Open Doors Instead
Why choose between Crisp and Notion? Open Doors gives you the best features of both in one platform, for less. It is an all-in-one CRM with email marketing, SMS, funnels, booking, invoicing, automation, and more, starting at just £97/month with unlimited contacts.
Need implementation help?
Ikaroa can set up Crisp or Notion for your business, migrate your data, and train your team. We have done it dozens of times.
Free consultation. No obligation.