Crisp Review 2026
Reviewed by the Ikaroa team · Last updated: March 2026
Overview
Crisp is a business messaging platform that unifies live chat, email, WhatsApp, Messenger, and other channels into a single shared inbox. Known for its modern interface, generous free plan, and co-browsing features, it is popular with startups and small teams wanting multi-channel support without complex enterprise tools.
We have been working with Crisp across multiple client projects since 2017, and this review reflects our hands-on experience implementing it for businesses of all sizes. Founded in 2015 and headquartered in Nantes, France, Crisp has established itself as a solid option in the customer support category.
Starting Price
£0/month
Founded
2015
Headquarters
Nantes, France
Our Rating
4/5
Crisp Key Features
Crisp offers a comprehensive feature set that covers the core needs of most businesses in the customer support space. Here are the standout features we have tested:
Crisp Pricing in 2026
Crisp pricing starts at £0/month and scales up based on features and team size. Here is a breakdown of every tier:
Crisp Pricing
Free
£0/month
- ✓2 seats
- ✓Live chat
- ✓Contact form
- ✓Mobile app
Pro
£22/month per workspace
- ✓4 seats
- ✓Audio/video calls
- ✓Knowledge base
- ✓Chatbot
Unlimited
£85/month per workspace
- ✓20 seats
- ✓AI features
- ✓Co-browsing
- ✓Analytics dashboard
Crisp Pros and Cons
Based on our experience implementing Crisp for clients, here is what we like and what could be better:
✓Pros
- •Modern, clean interface
- •Generous free plan for startups
- •Co-browsing is a unique feature
- •Multi-channel unified inbox
- •Per-workspace pricing (not per-agent)
✗Cons
- •Seat limits on lower plans
- •Automation is less advanced
- •Smaller integration ecosystem
- •Reporting is basic
- •Less suited for enterprise needs
Who Is Crisp Best For?
Startups and small teams wanting modern multi-channel support with co-browsing
In our experience, Crisp works particularly well for teams that value modern, clean interface. If your primary concern is seat limits on lower plans, you may want to explore alternatives.
Need help implementing this?
Our team at Ikaroa can set up Crisp for your business, migrate your data, and train your team.
Crisp Alternatives Worth Considering
If Crisp does not quite fit your needs, here are some alternatives worth considering:
Zendesk
From £15/user/month
Freshdesk
From £0/month (10 agents)
Intercom
From £24/seat/month
Help Scout
From £18/user/month
Gorgias
From £8/month
Our Verdict on Crisp
Crisp earns a solid 4/5 in our review. It is a good choice for startups and small teams wanting modern multi-channel support with co-browsing.
The biggest strengths are modern, clean interface and generous free plan for startups. However, you should be aware that seat limits on lower plans.
If you are not sure whether Crisp is the right fit, talk to our team. We have helped hundreds of businesses choose and implement the right software, and we are happy to point you in the right direction.
Alternative to Consider: Open Doors
Before committing to Crisp, consider Open Doors. It is an all-in-one platform that includes CRM, email marketing, SMS, sales funnels, booking, invoicing, and automation, all starting at £97/month with unlimited contacts. That could save you a significant amount compared to Crisp, especially as your needs grow.
Need help with Crisp?
Ikaroa can implement Crisp for your business, migrate your data, and get your team up to speed. We have done it dozens of times.
Free consultation. No obligation.