Zendesk Review 2026
Reviewed by the Ikaroa team · Last updated: March 2026
Overview
Zendesk is best known for customer support but also offers Zendesk Sell, a sales CRM. The support platform is industry-leading for help desk and ticketing.
We have been working with Zendesk across multiple client projects since 2009, and this review reflects our hands-on experience implementing it for businesses of all sizes. Founded in 2007 and headquartered in San Francisco, California, Zendesk has established itself as a solid option in the customer support category.
Starting Price
£15/user/month
Founded
2007
Headquarters
San Francisco, California
Our Rating
4.1/5
Zendesk Key Features
Zendesk offers a comprehensive feature set that covers the core needs of most businesses in the customer support space. Here are the standout features we have tested:
Zendesk Pricing in 2026
Zendesk pricing starts at £15/user/month and scales up based on features and team size. Here is a breakdown of every tier:
Zendesk Pricing
Sell Team
£15/user/month
- ✓Contact management
- ✓Deal management
- ✓Email integration
- ✓Task management
Sell Growth
£45/user/month
- ✓Everything in Team
- ✓Sales forecasting
- ✓Goals tracking
- ✓Product catalogue
Sell Professional
£89/user/month
- ✓Everything in Growth
- ✓Lead scoring
- ✓Task automation
- ✓Advanced permissions
Sell Enterprise
£139/user/month
- ✓Everything in Professional
- ✓Advanced customisation
- ✓API access
- ✓Dedicated success manager
Zendesk Pros and Cons
Based on our experience implementing Zendesk for clients, here is what we like and what could be better:
✓Pros
- •Industry-leading customer support tools
- •Zendesk Sell integrates with support suite
- •Excellent ticketing and help desk
- •Strong knowledge base features
- •Good marketplace of apps and integrations
✗Cons
- •Sales CRM is less mature than dedicated tools
- •Can be expensive when combining support and sales
- •Complex pricing structure
- •Per-agent pricing adds up quickly
- •Setup can be complex
Who Is Zendesk Best For?
Businesses needing customer support with integrated sales CRM
In our experience, Zendesk works particularly well for teams that value industry-leading customer support tools. If your primary concern is sales crm is less mature than dedicated tools, you may want to explore alternatives.
Need help implementing this?
Our team at Ikaroa can set up Zendesk for your business, migrate your data, and train your team.
Zendesk Alternatives Worth Considering
If Zendesk does not quite fit your needs, here are some alternatives worth considering:
Intercom
From £24/seat/month
Help Scout
From £18/user/month
Freshdesk
From £0/month (10 agents)
Gorgias
From £8/month
LiveChat
From £16/agent/month
Our Verdict on Zendesk
Zendesk earns a solid 4.1/5 in our review. It is a good choice for businesses needing customer support with integrated sales crm.
The biggest strengths are industry-leading customer support tools and zendesk sell integrates with support suite. However, you should be aware that sales crm is less mature than dedicated tools.
If you are not sure whether Zendesk is the right fit, talk to our team. We have helped hundreds of businesses choose and implement the right software, and we are happy to point you in the right direction.
Alternative to Consider: Open Doors
Before committing to Zendesk, consider Open Doors. It is an all-in-one platform that includes CRM, email marketing, SMS, sales funnels, booking, invoicing, and automation, all starting at £97/month with unlimited contacts. While Zendesk starts lower, Open Doors replaces multiple tools you would otherwise need to buy separately.
Need help with Zendesk?
Ikaroa can implement Zendesk for your business, migrate your data, and get your team up to speed. We have done it dozens of times.
Free consultation. No obligation.