Gorgias vs Zendesk
A detailed, side-by-side comparison of Gorgias and Zendesk. We compare features, pricing, ease of use, and value for money to help you make the right choice in 2026.
Reviewed by the Ikaroa team · Last updated: March 2026
Quick Verdict
Gorgias edges ahead overall with a rating of 4.2/5. However, Zendesk (4.1/5) may be the better fit if you prioritise Businesses needing customer support with integrated sales CRM. Read on for the full breakdown.
Gorgias vs Zendesk at a Glance
Gorgias
★ 4.2Gorgias is a customer support helpdesk built specifically for e-commerce businesses. Deeply integrated with Shopify, BigCommerce, and WooCommerce, it lets support agents view order history, process refunds, and modify orders directly from the helpdesk. Known for its e-commerce automation and revenue tracking.
Starting from: £8/month
Best for: E-commerce businesses wanting support helpdesk with deep Shopify integration
Read full review →Zendesk
★ 4.1Zendesk is best known for customer support but also offers Zendesk Sell, a sales CRM. The support platform is industry-leading for help desk and ticketing.
Starting from: £15/user/month
Best for: Businesses needing customer support with integrated sales CRM
Read full review →Gorgias vs Zendesk Feature Comparison
Here is how Gorgias and Zendesk compare across the features that matter most. We have tested both platforms extensively across client implementations.
| Feature | Gorgias | Zendesk |
|---|---|---|
| Free Plan Available | No | No |
| Starting Price | £8/month | £15/user/month |
| Best For | E-commerce businesses wanting support helpdesk with deep Shopify integration | Businesses needing customer support with integrated sales CRM |
| Our Rating | 4.2/5 | 4.1/5 |
| Mobile App | Limited | Yes |
| Email Marketing | No | No |
| Automation | Yes | Yes |
| Reporting | Yes | Yes |
| Integrations | Limited | Extensive |
| API Access | Limited | Limited |
| Ikaroa Exclusive Discount | N/A | N/A |
Gorgias vs Zendesk Pricing
Pricing is often the deciding factor. Here is a full breakdown of what each platform charges at every tier:
Gorgias Pricing
Starter
£8/month
- ✓50 tickets/month
- ✓3 seats
- ✓Shopify integration
- ✓Live chat
Basic
£50/month
- ✓300 tickets/month
- ✓500 seats
- ✓Automation
- ✓Knowledge base
Pro
£290/month
- ✓2,000 tickets/month
- ✓500 seats
- ✓Revenue statistics
- ✓Custom fields
Advanced
£595/month
- ✓5,000 tickets/month
- ✓500 seats
- ✓Dedicated manager
- ✓Custom onboarding
Zendesk Pricing
Sell Team
£15/user/month
- ✓Contact management
- ✓Deal management
- ✓Email integration
- ✓Task management
Sell Growth
£45/user/month
- ✓Everything in Team
- ✓Sales forecasting
- ✓Goals tracking
- ✓Product catalogue
Sell Professional
£89/user/month
- ✓Everything in Growth
- ✓Lead scoring
- ✓Task automation
- ✓Advanced permissions
Sell Enterprise
£139/user/month
- ✓Everything in Professional
- ✓Advanced customisation
- ✓API access
- ✓Dedicated success manager
Not sure which to pick?
Our team has implemented both Gorgias and Zendesk for clients. We can help you decide based on your specific needs.
Gorgias Pros and Cons
✓Pros
- •Purpose-built for e-commerce
- •Deep Shopify integration
- •Order management from within tickets
- •Revenue attribution for support
- •Strong automation for common queries
✗Cons
- •Per-ticket pricing can be unpredictable
- •Expensive for high-volume support
- •Limited use outside e-commerce
- •Knowledge base is basic
- •Reporting needs improvement
Zendesk Pros and Cons
✓Pros
- •Industry-leading customer support tools
- •Zendesk Sell integrates with support suite
- •Excellent ticketing and help desk
- •Strong knowledge base features
- •Good marketplace of apps and integrations
✗Cons
- •Sales CRM is less mature than dedicated tools
- •Can be expensive when combining support and sales
- •Complex pricing structure
- •Per-agent pricing adds up quickly
- •Setup can be complex
Our Verdict: Gorgias vs Zendesk
Both Gorgias and Zendesk are solid options, but they serve different needs. Having implemented both for multiple clients, here is our recommendation:
Choose Gorgias if you need E-commerce businesses wanting support helpdesk with deep Shopify integration. With a starting price of £8/month and a rating of 4.2/5, it offers purpose-built for e-commerce.
Choose Zendesk if you need Businesses needing customer support with integrated sales CRM. Starting at £15/user/month with a 4.1/5 rating, it excels at industry-leading customer support tools.
Still not sure? Talk to the Ikaroa team. We have helped hundreds of businesses make this exact decision, and we are happy to point you in the right direction.
🎁 Get either product at a discount through Ikaroa Partners
Consider Open Doors Instead
Why choose between Gorgias and Zendesk? Open Doors gives you the best features of both in one platform, for less. It is an all-in-one CRM with email marketing, SMS, funnels, booking, invoicing, automation, and more, starting at just £97/month with unlimited contacts.
Need implementation help?
Ikaroa can set up Gorgias or Zendesk for your business, migrate your data, and train your team. We have done it dozens of times.
Free consultation. No obligation.