Gorgias Review 2026
Reviewed by the Ikaroa team · Last updated: March 2026
Overview
Gorgias is a customer support helpdesk built specifically for e-commerce businesses. Deeply integrated with Shopify, BigCommerce, and WooCommerce, it lets support agents view order history, process refunds, and modify orders directly from the helpdesk. Known for its e-commerce automation and revenue tracking.
We have been working with Gorgias across multiple client projects since 2017, and this review reflects our hands-on experience implementing it for businesses of all sizes. Founded in 2015 and headquartered in San Francisco, California, Gorgias has established itself as a solid option in the customer support category.
Starting Price
£8/month
Founded
2015
Headquarters
San Francisco, California
Our Rating
4.2/5
Gorgias Key Features
Gorgias offers a comprehensive feature set that covers the core needs of most businesses in the customer support space. Here are the standout features we have tested:
Gorgias Pricing in 2026
Gorgias pricing starts at £8/month and scales up based on features and team size. Here is a breakdown of every tier:
Gorgias Pricing
Starter
£8/month
- ✓50 tickets/month
- ✓3 seats
- ✓Shopify integration
- ✓Live chat
Basic
£50/month
- ✓300 tickets/month
- ✓500 seats
- ✓Automation
- ✓Knowledge base
Pro
£290/month
- ✓2,000 tickets/month
- ✓500 seats
- ✓Revenue statistics
- ✓Custom fields
Advanced
£595/month
- ✓5,000 tickets/month
- ✓500 seats
- ✓Dedicated manager
- ✓Custom onboarding
Gorgias Pros and Cons
Based on our experience implementing Gorgias for clients, here is what we like and what could be better:
✓Pros
- •Purpose-built for e-commerce
- •Deep Shopify integration
- •Order management from within tickets
- •Revenue attribution for support
- •Strong automation for common queries
✗Cons
- •Per-ticket pricing can be unpredictable
- •Expensive for high-volume support
- •Limited use outside e-commerce
- •Knowledge base is basic
- •Reporting needs improvement
Who Is Gorgias Best For?
E-commerce businesses wanting support helpdesk with deep Shopify integration
In our experience, Gorgias works particularly well for teams that value purpose-built for e-commerce. If your primary concern is per-ticket pricing can be unpredictable, you may want to explore alternatives.
Need help implementing this?
Our team at Ikaroa can set up Gorgias for your business, migrate your data, and train your team.
Gorgias Alternatives Worth Considering
If Gorgias does not quite fit your needs, here are some alternatives worth considering:
Zendesk
From £15/user/month
Freshdesk
From £0/month (10 agents)
Intercom
From £24/seat/month
Help Scout
From £18/user/month
LiveChat
From £16/agent/month
Our Verdict on Gorgias
Gorgias earns a solid 4.2/5 in our review. It is a good choice for e-commerce businesses wanting support helpdesk with deep shopify integration.
The biggest strengths are purpose-built for e-commerce and deep shopify integration. However, you should be aware that per-ticket pricing can be unpredictable.
If you are not sure whether Gorgias is the right fit, talk to our team. We have helped hundreds of businesses choose and implement the right software, and we are happy to point you in the right direction.
Alternative to Consider: Open Doors
Before committing to Gorgias, consider Open Doors. It is an all-in-one platform that includes CRM, email marketing, SMS, sales funnels, booking, invoicing, and automation, all starting at £97/month with unlimited contacts. While Gorgias starts lower, Open Doors replaces multiple tools you would otherwise need to buy separately.
Need help with Gorgias?
Ikaroa can implement Gorgias for your business, migrate your data, and get your team up to speed. We have done it dozens of times.
Free consultation. No obligation.