LiveChat Review 2026
Reviewed by the Ikaroa team · Last updated: March 2026
Overview
LiveChat is a dedicated live chat platform that helps businesses communicate with website visitors in real time. Unlike broader helpdesk tools, LiveChat focuses exclusively on delivering the best possible chat experience with features like chat routing, canned responses, file sharing, and detailed analytics.
We have been working with LiveChat across multiple client projects since 2004, and this review reflects our hands-on experience implementing it for businesses of all sizes. Founded in 2002 and headquartered in Wroclaw, Poland, LiveChat has established itself as a solid option in the customer support category.
Starting Price
£16/agent/month
Founded
2002
Headquarters
Wroclaw, Poland
Our Rating
4.1/5
LiveChat Key Features
LiveChat offers a comprehensive feature set that covers the core needs of most businesses in the customer support space. Here are the standout features we have tested:
LiveChat Pricing in 2026
LiveChat pricing starts at £16/agent/month and scales up based on features and team size. Here is a breakdown of every tier:
LiveChat Pricing
Starter
£16/agent/month
- ✓60-day chat history
- ✓Basic widget customisation
- ✓Ticketing system
- ✓Data security
Team
£29/agent/month
- ✓Unlimited history
- ✓Full customisation
- ✓Basic reporting
- ✓Agent groups
Business
£42/agent/month
- ✓Advanced reporting
- ✓Staffing prediction
- ✓Work scheduler
- ✓Apple Business Chat
Enterprise
Custom
- ✓Dedicated account manager
- ✓Product training
- ✓Security assistance
- ✓HIPAA compliance
LiveChat Pros and Cons
Based on our experience implementing LiveChat for clients, here is what we like and what could be better:
✓Pros
- •Best-in-class live chat experience
- •Fast, reliable chat widget
- •Excellent analytics and reporting
- •200+ integrations
- •Good mobile app for agents
✗Cons
- •Focused on chat only (no full helpdesk)
- •Per-agent pricing adds up
- •Chatbot is a separate product (ChatBot)
- •No knowledge base included
- •Limited email support capabilities
Who Is LiveChat Best For?
Businesses wanting the best possible live chat experience for website visitors
In our experience, LiveChat works particularly well for teams that value best-in-class live chat experience. If your primary concern is focused on chat only (no full helpdesk), you may want to explore alternatives.
Need help implementing this?
Our team at Ikaroa can set up LiveChat for your business, migrate your data, and train your team.
LiveChat Alternatives Worth Considering
If LiveChat does not quite fit your needs, here are some alternatives worth considering:
Zendesk
From £15/user/month
Freshdesk
From £0/month (10 agents)
Intercom
From £24/seat/month
Help Scout
From £18/user/month
Gorgias
From £8/month
Our Verdict on LiveChat
LiveChat earns a solid 4.1/5 in our review. It is a good choice for businesses wanting the best possible live chat experience for website visitors.
The biggest strengths are best-in-class live chat experience and fast, reliable chat widget. However, you should be aware that focused on chat only (no full helpdesk).
If you are not sure whether LiveChat is the right fit, talk to our team. We have helped hundreds of businesses choose and implement the right software, and we are happy to point you in the right direction.
Alternative to Consider: Open Doors
Before committing to LiveChat, consider Open Doors. It is an all-in-one platform that includes CRM, email marketing, SMS, sales funnels, booking, invoicing, and automation, all starting at £97/month with unlimited contacts. While LiveChat starts lower, Open Doors replaces multiple tools you would otherwise need to buy separately.
Need help with LiveChat?
Ikaroa can implement LiveChat for your business, migrate your data, and get your team up to speed. We have done it dozens of times.
Free consultation. No obligation.