Crisp vs Pipedrive
A detailed, side-by-side comparison of Crisp and Pipedrive. We compare features, pricing, ease of use, and value for money to help you make the right choice in 2026.
Reviewed by the Ikaroa team · Last updated: March 2026
Quick Verdict
Pipedrive edges ahead overall with a rating of 4.4/5. However, Crisp (4/5) may be the better fit if you prioritise Startups and small teams wanting modern multi-channel support with co-browsing. Read on for the full breakdown.
Crisp vs Pipedrive at a Glance
Crisp
★ 4Crisp is a business messaging platform that unifies live chat, email, WhatsApp, Messenger, and other channels into a single shared inbox. Known for its modern interface, generous free plan, and co-browsing features, it is popular with startups and small teams wanting multi-channel support without complex enterprise tools.
Starting from: £0/month
Best for: Startups and small teams wanting modern multi-channel support with co-browsing
Read full review →Pipedrive
★ 4.4A sales-focused CRM built by salespeople, for salespeople. Pipedrive excels at visual pipeline management and is known for its simplicity and ease of use.
Starting from: £14/user/month
Best for: Sales teams wanting a simple, visual pipeline-focused CRM
Read full review →Crisp vs Pipedrive Feature Comparison
Here is how Crisp and Pipedrive compare across the features that matter most. We have tested both platforms extensively across client implementations.
| Feature | Crisp | Pipedrive |
|---|---|---|
| Free Plan Available | Yes | No |
| Starting Price | £0/month | £14/user/month |
| Best For | Startups and small teams wanting modern multi-channel support with co-browsing | Sales teams wanting a simple, visual pipeline-focused CRM |
| Our Rating | 4/5 | 4.4/5 |
| Mobile App | Yes | Yes |
| Email Marketing | No | No |
| Automation | Limited | Yes |
| Reporting | Basic | Yes |
| Integrations | Limited | Extensive |
| API Access | Limited | Limited |
| Ikaroa Exclusive Discount | N/A | N/A |
Crisp vs Pipedrive Pricing
Pricing is often the deciding factor. Here is a full breakdown of what each platform charges at every tier:
Crisp Pricing
Free
£0/month
- ✓2 seats
- ✓Live chat
- ✓Contact form
- ✓Mobile app
Pro
£22/month per workspace
- ✓4 seats
- ✓Audio/video calls
- ✓Knowledge base
- ✓Chatbot
Unlimited
£85/month per workspace
- ✓20 seats
- ✓AI features
- ✓Co-browsing
- ✓Analytics dashboard
Pipedrive Pricing
Essential
£14/user/month
- ✓Pipeline management
- ✓Deal tracking
- ✓Email integration
Advanced
£29/user/month
- ✓Everything in Essential
- ✓Email automation
- ✓Workflow automation
Professional
£49/user/month
- ✓Everything in Advanced
- ✓Revenue forecasting
- ✓Team management
- ✓Custom fields
Power
£64/user/month
- ✓Everything in Professional
- ✓Phone support
- ✓Project management
Enterprise
£79/user/month
- ✓Everything in Power
- ✓Enhanced security
- ✓Unlimited reports
Not sure which to pick?
Our team has implemented both Crisp and Pipedrive for clients. We can help you decide based on your specific needs.
Crisp Pros and Cons
✓Pros
- •Modern, clean interface
- •Generous free plan for startups
- •Co-browsing is a unique feature
- •Multi-channel unified inbox
- •Per-workspace pricing (not per-agent)
✗Cons
- •Seat limits on lower plans
- •Automation is less advanced
- •Smaller integration ecosystem
- •Reporting is basic
- •Less suited for enterprise needs
Pipedrive Pros and Cons
✓Pros
- •Beautiful, intuitive visual pipeline
- •Very easy to set up and use
- •Excellent mobile app
- •Good value for money
- •Built-in calling features
✗Cons
- •Limited marketing features
- •Reporting could be more advanced
- •No free plan available
- •Email integration can be clunky
- •Limited customer support features
Our Verdict: Crisp vs Pipedrive
Both Crisp and Pipedrive are solid options, but they serve different needs. Having implemented both for multiple clients, here is our recommendation:
Choose Crisp if you need Startups and small teams wanting modern multi-channel support with co-browsing. With a starting price of £0/month and a rating of 4/5, it offers modern, clean interface.
Choose Pipedrive if you need Sales teams wanting a simple, visual pipeline-focused CRM. Starting at £14/user/month with a 4.4/5 rating, it excels at beautiful, intuitive visual pipeline.
Still not sure? Talk to the Ikaroa team. We have helped hundreds of businesses make this exact decision, and we are happy to point you in the right direction.
🎁 Get either product at a discount through Ikaroa Partners
Consider Open Doors Instead
Why choose between Crisp and Pipedrive? Open Doors gives you the best features of both in one platform, for less. It is an all-in-one CRM with email marketing, SMS, funnels, booking, invoicing, automation, and more, starting at just £97/month with unlimited contacts.
Need implementation help?
Ikaroa can set up Crisp or Pipedrive for your business, migrate your data, and train your team. We have done it dozens of times.
Free consultation. No obligation.