LiveChat vs Notion
A detailed, side-by-side comparison of LiveChat and Notion. We compare features, pricing, ease of use, and value for money to help you make the right choice in 2026.
Reviewed by the Ikaroa team · Last updated: March 2026
Quick Verdict
Notion edges ahead overall with a rating of 4.4/5. However, LiveChat (4.1/5) may be the better fit if you prioritise Businesses wanting the best possible live chat experience for website visitors. Read on for the full breakdown.
LiveChat vs Notion at a Glance
LiveChat
★ 4.1LiveChat is a dedicated live chat platform that helps businesses communicate with website visitors in real time. Unlike broader helpdesk tools, LiveChat focuses exclusively on delivering the best possible chat experience with features like chat routing, canned responses, file sharing, and detailed analytics.
Starting from: £16/agent/month
Best for: Businesses wanting the best possible live chat experience for website visitors
Read full review →Notion
★ 4.4Notion is a flexible workspace for notes, wikis, and databases. While not a traditional CRM, many teams build custom CRM systems using its database features.
Starting from: £0/month
Best for: Teams wanting a flexible workspace that can be moulded into a custom CRM
Read full review →LiveChat vs Notion Feature Comparison
Here is how LiveChat and Notion compare across the features that matter most. We have tested both platforms extensively across client implementations.
| Feature | LiveChat | Notion |
|---|---|---|
| Free Plan Available | No | Yes |
| Starting Price | £16/agent/month | £0/month |
| Best For | Businesses wanting the best possible live chat experience for website visitors | Teams wanting a flexible workspace that can be moulded into a custom CRM |
| Our Rating | 4.1/5 | 4.4/5 |
| Mobile App | Yes | Yes |
| Email Marketing | No | No |
| Automation | Limited | Limited |
| Reporting | Basic | Basic |
| Integrations | Limited | Extensive |
| API Access | Limited | Yes |
| Ikaroa Exclusive Discount | N/A | N/A |
LiveChat vs Notion Pricing
Pricing is often the deciding factor. Here is a full breakdown of what each platform charges at every tier:
LiveChat Pricing
Starter
£16/agent/month
- ✓60-day chat history
- ✓Basic widget customisation
- ✓Ticketing system
- ✓Data security
Team
£29/agent/month
- ✓Unlimited history
- ✓Full customisation
- ✓Basic reporting
- ✓Agent groups
Business
£42/agent/month
- ✓Advanced reporting
- ✓Staffing prediction
- ✓Work scheduler
- ✓Apple Business Chat
Enterprise
Custom
- ✓Dedicated account manager
- ✓Product training
- ✓Security assistance
- ✓HIPAA compliance
Notion Pricing
Free
£0/month
- ✓Unlimited pages
- ✓7-day page history
- ✓10 guests
Plus
£7/user/month
- ✓Everything in Free
- ✓Unlimited file uploads
- ✓30-day page history
- ✓100 guests
Business
£12/user/month
- ✓Everything in Plus
- ✓SAML SSO
- ✓90-day page history
- ✓250 guests
Enterprise
Custom
- ✓Everything in Business
- ✓Advanced security
- ✓Audit log
- ✓Unlimited page history
Not sure which to pick?
Our team has implemented both LiveChat and Notion for clients. We can help you decide based on your specific needs.
LiveChat Pros and Cons
✓Pros
- •Best-in-class live chat experience
- •Fast, reliable chat widget
- •Excellent analytics and reporting
- •200+ integrations
- •Good mobile app for agents
✗Cons
- •Focused on chat only (no full helpdesk)
- •Per-agent pricing adds up
- •Chatbot is a separate product (ChatBot)
- •No knowledge base included
- •Limited email support capabilities
Notion Pros and Cons
✓Pros
- •Extremely flexible and customisable
- •Beautiful, clean interface
- •Combine docs, databases, and wikis
- •Active template community
- •Good free plan
✗Cons
- •Not a dedicated CRM (requires building your own)
- •No automation without third-party tools
- •No email integration by default
- •Can become slow with large databases
- •Learning curve for advanced features
Our Verdict: LiveChat vs Notion
Both LiveChat and Notion are solid options, but they serve different needs. Having implemented both for multiple clients, here is our recommendation:
Choose LiveChat if you need Businesses wanting the best possible live chat experience for website visitors. With a starting price of £16/agent/month and a rating of 4.1/5, it offers best-in-class live chat experience.
Choose Notion if you need Teams wanting a flexible workspace that can be moulded into a custom CRM. Starting at £0/month with a 4.4/5 rating, it excels at extremely flexible and customisable.
Still not sure? Talk to the Ikaroa team. We have helped hundreds of businesses make this exact decision, and we are happy to point you in the right direction.
🎁 Get either product at a discount through Ikaroa Partners
Consider Open Doors Instead
Why choose between LiveChat and Notion? Open Doors gives you the best features of both in one platform, for less. It is an all-in-one CRM with email marketing, SMS, funnels, booking, invoicing, automation, and more, starting at just £97/month with unlimited contacts.
Need implementation help?
Ikaroa can set up LiveChat or Notion for your business, migrate your data, and train your team. We have done it dozens of times.
Free consultation. No obligation.