LiveChat vs Pipedrive
A detailed, side-by-side comparison of LiveChat and Pipedrive. We compare features, pricing, ease of use, and value for money to help you make the right choice in 2026.
Reviewed by the Ikaroa team · Last updated: March 2026
Quick Verdict
Pipedrive edges ahead overall with a rating of 4.4/5. However, LiveChat (4.1/5) may be the better fit if you prioritise Businesses wanting the best possible live chat experience for website visitors. Read on for the full breakdown.
LiveChat vs Pipedrive at a Glance
LiveChat
★ 4.1LiveChat is a dedicated live chat platform that helps businesses communicate with website visitors in real time. Unlike broader helpdesk tools, LiveChat focuses exclusively on delivering the best possible chat experience with features like chat routing, canned responses, file sharing, and detailed analytics.
Starting from: £16/agent/month
Best for: Businesses wanting the best possible live chat experience for website visitors
Read full review →Pipedrive
★ 4.4A sales-focused CRM built by salespeople, for salespeople. Pipedrive excels at visual pipeline management and is known for its simplicity and ease of use.
Starting from: £14/user/month
Best for: Sales teams wanting a simple, visual pipeline-focused CRM
Read full review →LiveChat vs Pipedrive Feature Comparison
Here is how LiveChat and Pipedrive compare across the features that matter most. We have tested both platforms extensively across client implementations.
| Feature | LiveChat | Pipedrive |
|---|---|---|
| Free Plan Available | No | No |
| Starting Price | £16/agent/month | £14/user/month |
| Best For | Businesses wanting the best possible live chat experience for website visitors | Sales teams wanting a simple, visual pipeline-focused CRM |
| Our Rating | 4.1/5 | 4.4/5 |
| Mobile App | Yes | Yes |
| Email Marketing | No | No |
| Automation | Limited | Yes |
| Reporting | Basic | Yes |
| Integrations | Limited | Extensive |
| API Access | Limited | Limited |
| Ikaroa Exclusive Discount | N/A | N/A |
LiveChat vs Pipedrive Pricing
Pricing is often the deciding factor. Here is a full breakdown of what each platform charges at every tier:
LiveChat Pricing
Starter
£16/agent/month
- ✓60-day chat history
- ✓Basic widget customisation
- ✓Ticketing system
- ✓Data security
Team
£29/agent/month
- ✓Unlimited history
- ✓Full customisation
- ✓Basic reporting
- ✓Agent groups
Business
£42/agent/month
- ✓Advanced reporting
- ✓Staffing prediction
- ✓Work scheduler
- ✓Apple Business Chat
Enterprise
Custom
- ✓Dedicated account manager
- ✓Product training
- ✓Security assistance
- ✓HIPAA compliance
Pipedrive Pricing
Essential
£14/user/month
- ✓Pipeline management
- ✓Deal tracking
- ✓Email integration
Advanced
£29/user/month
- ✓Everything in Essential
- ✓Email automation
- ✓Workflow automation
Professional
£49/user/month
- ✓Everything in Advanced
- ✓Revenue forecasting
- ✓Team management
- ✓Custom fields
Power
£64/user/month
- ✓Everything in Professional
- ✓Phone support
- ✓Project management
Enterprise
£79/user/month
- ✓Everything in Power
- ✓Enhanced security
- ✓Unlimited reports
Not sure which to pick?
Our team has implemented both LiveChat and Pipedrive for clients. We can help you decide based on your specific needs.
LiveChat Pros and Cons
✓Pros
- •Best-in-class live chat experience
- •Fast, reliable chat widget
- •Excellent analytics and reporting
- •200+ integrations
- •Good mobile app for agents
✗Cons
- •Focused on chat only (no full helpdesk)
- •Per-agent pricing adds up
- •Chatbot is a separate product (ChatBot)
- •No knowledge base included
- •Limited email support capabilities
Pipedrive Pros and Cons
✓Pros
- •Beautiful, intuitive visual pipeline
- •Very easy to set up and use
- •Excellent mobile app
- •Good value for money
- •Built-in calling features
✗Cons
- •Limited marketing features
- •Reporting could be more advanced
- •No free plan available
- •Email integration can be clunky
- •Limited customer support features
Our Verdict: LiveChat vs Pipedrive
Both LiveChat and Pipedrive are solid options, but they serve different needs. Having implemented both for multiple clients, here is our recommendation:
Choose LiveChat if you need Businesses wanting the best possible live chat experience for website visitors. With a starting price of £16/agent/month and a rating of 4.1/5, it offers best-in-class live chat experience.
Choose Pipedrive if you need Sales teams wanting a simple, visual pipeline-focused CRM. Starting at £14/user/month with a 4.4/5 rating, it excels at beautiful, intuitive visual pipeline.
Still not sure? Talk to the Ikaroa team. We have helped hundreds of businesses make this exact decision, and we are happy to point you in the right direction.
🎁 Get either product at a discount through Ikaroa Partners
Consider Open Doors Instead
Why choose between LiveChat and Pipedrive? Open Doors gives you the best features of both in one platform, for less. It is an all-in-one CRM with email marketing, SMS, funnels, booking, invoicing, automation, and more, starting at just £97/month with unlimited contacts.
Need implementation help?
Ikaroa can set up LiveChat or Pipedrive for your business, migrate your data, and train your team. We have done it dozens of times.
Free consultation. No obligation.