Pipedrive vs Zendesk
A detailed, side-by-side comparison of Pipedrive and Zendesk. We compare features, pricing, ease of use, and value for money to help you make the right choice in 2026.
Reviewed by the Ikaroa team · Last updated: March 2026
Quick Verdict
Pipedrive edges ahead overall with a rating of 4.4/5. However, Zendesk (4.1/5) may be the better fit if you prioritise Businesses needing customer support with integrated sales CRM. Read on for the full breakdown.
Pipedrive vs Zendesk at a Glance
Pipedrive
★ 4.4A sales-focused CRM built by salespeople, for salespeople. Pipedrive excels at visual pipeline management and is known for its simplicity and ease of use.
Starting from: £14/user/month
Best for: Sales teams wanting a simple, visual pipeline-focused CRM
Read full review →Zendesk
★ 4.1Zendesk is best known for customer support but also offers Zendesk Sell, a sales CRM. The support platform is industry-leading for help desk and ticketing.
Starting from: £15/user/month
Best for: Businesses needing customer support with integrated sales CRM
Read full review →Pipedrive vs Zendesk Feature Comparison
Here is how Pipedrive and Zendesk compare across the features that matter most. We have tested both platforms extensively across client implementations.
| Feature | Pipedrive | Zendesk |
|---|---|---|
| Free Plan Available | No | No |
| Starting Price | £14/user/month | £15/user/month |
| Best For | Sales teams wanting a simple, visual pipeline-focused CRM | Businesses needing customer support with integrated sales CRM |
| Our Rating | 4.4/5 | 4.1/5 |
| Mobile App | Yes | Yes |
| Email Marketing | No | No |
| Automation | Yes | Yes |
| Reporting | Yes | Yes |
| Integrations | Extensive | Extensive |
| API Access | Limited | Limited |
| Ikaroa Exclusive Discount | N/A | N/A |
Pipedrive vs Zendesk Pricing
Pricing is often the deciding factor. Here is a full breakdown of what each platform charges at every tier:
Pipedrive Pricing
Essential
£14/user/month
- ✓Pipeline management
- ✓Deal tracking
- ✓Email integration
Advanced
£29/user/month
- ✓Everything in Essential
- ✓Email automation
- ✓Workflow automation
Professional
£49/user/month
- ✓Everything in Advanced
- ✓Revenue forecasting
- ✓Team management
- ✓Custom fields
Power
£64/user/month
- ✓Everything in Professional
- ✓Phone support
- ✓Project management
Enterprise
£79/user/month
- ✓Everything in Power
- ✓Enhanced security
- ✓Unlimited reports
Zendesk Pricing
Sell Team
£15/user/month
- ✓Contact management
- ✓Deal management
- ✓Email integration
- ✓Task management
Sell Growth
£45/user/month
- ✓Everything in Team
- ✓Sales forecasting
- ✓Goals tracking
- ✓Product catalogue
Sell Professional
£89/user/month
- ✓Everything in Growth
- ✓Lead scoring
- ✓Task automation
- ✓Advanced permissions
Sell Enterprise
£139/user/month
- ✓Everything in Professional
- ✓Advanced customisation
- ✓API access
- ✓Dedicated success manager
Not sure which to pick?
Our team has implemented both Pipedrive and Zendesk for clients. We can help you decide based on your specific needs.
Pipedrive Pros and Cons
✓Pros
- •Beautiful, intuitive visual pipeline
- •Very easy to set up and use
- •Excellent mobile app
- •Good value for money
- •Built-in calling features
✗Cons
- •Limited marketing features
- •Reporting could be more advanced
- •No free plan available
- •Email integration can be clunky
- •Limited customer support features
Zendesk Pros and Cons
✓Pros
- •Industry-leading customer support tools
- •Zendesk Sell integrates with support suite
- •Excellent ticketing and help desk
- •Strong knowledge base features
- •Good marketplace of apps and integrations
✗Cons
- •Sales CRM is less mature than dedicated tools
- •Can be expensive when combining support and sales
- •Complex pricing structure
- •Per-agent pricing adds up quickly
- •Setup can be complex
Our Verdict: Pipedrive vs Zendesk
Both Pipedrive and Zendesk are solid options, but they serve different needs. Having implemented both for multiple clients, here is our recommendation:
Choose Pipedrive if you need Sales teams wanting a simple, visual pipeline-focused CRM. With a starting price of £14/user/month and a rating of 4.4/5, it offers beautiful, intuitive visual pipeline.
Choose Zendesk if you need Businesses needing customer support with integrated sales CRM. Starting at £15/user/month with a 4.1/5 rating, it excels at industry-leading customer support tools.
Still not sure? Talk to the Ikaroa team. We have helped hundreds of businesses make this exact decision, and we are happy to point you in the right direction.
🎁 Get either product at a discount through Ikaroa Partners
Consider Open Doors Instead
Why choose between Pipedrive and Zendesk? Open Doors gives you the best features of both in one platform, for less. It is an all-in-one CRM with email marketing, SMS, funnels, booking, invoicing, automation, and more, starting at just £97/month with unlimited contacts.
Need implementation help?
Ikaroa can set up Pipedrive or Zendesk for your business, migrate your data, and train your team. We have done it dozens of times.
Free consultation. No obligation.