Best CRM for Salons in 2026
Hair and beauty salons depend on repeat bookings and client loyalty. A CRM helps manage appointments, track client preferences (colour history, favourite stylist), and automate rebooking reminders.
Reviewed by the Ikaroa team · Last updated: March 2026
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Open Doors: Best All-in-One CRM for Salons
Open Doors is our top recommendation for salons because it combines CRM, email marketing, SMS, booking, invoicing, and automation in a single platform. Instead of paying for multiple tools, salons businesses get everything they need from day one, with unlimited contacts on every plan. It covers all the key needs: appointment booking, client preferences, rebooking reminders, and more.
Quick Summary: Top CRMs for Salons
- 1Open Doorsfrom £97/month★ 4.8
- 2HubSpot CRMfrom £0/month★ 4.5
- 3Capsule CRMfrom £0/month (2 users)★ 4.1
- 4Less Annoying CRMfrom £13/user/month★ 4.5
- 5Brevofrom £0/month★ 4
- 6Keapfrom £140/month (2 users)★ 3.9
Open Doors
⭐ Our Pick★ 4.8All-in-one CRM, marketing automation, and business management platform. Built for small to medium businesses who want enterprise features without enterprise pricing. Includes CRM, email marketing, SMS, funnels, landing pages, booking, invoicing, automation workflows, reputation management, and more.
Open Doors Pricing for Salons
✓Pros
- •All-in-one platform replaces 10+ tools
- •Significantly cheaper than buying separate tools
- •Built-in automation workflows
- •Unlimited contacts on all plans
- •White-label available for agencies
- •Dedicated support from Ikaroa team
✗Cons
- •Newer platform (fewer third-party integrations than HubSpot)
- •Learning curve for the full feature set
Best for: Small to medium businesses wanting one platform instead of 10 separate tools
HubSpot CRM
★ 4.5HubSpot offers a free CRM with powerful marketing, sales, and service tools. Popular with small to mid-sized businesses for its generous free tier and intuitive interface.
HubSpot CRM Pricing for Salons
✓Pros
- •Generous free tier with no time limit
- •Excellent user interface and onboarding
- •All-in-one platform (marketing, sales, service)
- •Huge integration marketplace (1,000+)
- •Strong community and learning resources
✗Cons
- •Gets expensive quickly at Professional tier
- •Free plan has HubSpot branding
- •Limited customisation on lower tiers
- •Annual contracts on paid plans
- •Per-seat pricing adds up for larger teams
Best for: Small to mid-sized businesses wanting a free starting point with room to grow
Capsule CRM
★ 4.1Capsule is a clean, simple CRM popular with small businesses in the UK. It focuses on contact management and sales pipeline without unnecessary complexity.
Capsule CRM Pricing for Salons
✓Pros
- •Clean, simple interface
- •Good value for money
- •UK-based company (GDPR-friendly)
- •Integrates well with Xero and other UK tools
- •Free plan available
✗Cons
- •Limited marketing features
- •Basic automation compared to larger CRMs
- •Fewer integrations than competitors
- •No built-in phone or live chat
- •Reporting is basic on lower tiers
Best for: UK small businesses wanting a simple, affordable CRM
Less Annoying CRM
★ 4.5True to its name, Less Annoying CRM keeps things simple. One plan, one price, no upsells. Designed specifically for small businesses that find most CRMs too complex.
Less Annoying CRM Pricing for Salons
✓Pros
- •Incredibly simple to use
- •One transparent price, no tiers or upsells
- •Excellent customer support (real humans)
- •14-day free trial, no credit card needed
- •Perfect for CRM beginners
✗Cons
- •Very basic feature set
- •No marketing automation
- •No mobile app (mobile web only)
- •Limited integrations
- •Not suitable as you scale beyond a small team
Best for: Small businesses and solopreneurs wanting the simplest possible CRM
Brevo
★ 4Formerly Sendinblue, Brevo offers an affordable all-in-one marketing platform with CRM, email marketing, SMS, and chat. Known for its generous free plan and pay-as-you-go pricing.
Brevo Pricing for Salons
✓Pros
- •Very affordable, generous free plan
- •Email AND SMS marketing combined
- •Unlimited contacts on all plans
- •Good transactional email service
- •GDPR-compliant (EU-based)
✗Cons
- •CRM features are basic compared to dedicated tools
- •Automation limited on lower tiers
- •Email builder could be more intuitive
- •Limited integrations compared to competitors
- •Support can be slow on free plan
Best for: Budget-conscious businesses needing email marketing with basic CRM
Keap
★ 3.9Formerly Infusionsoft, Keap specialises in small business automation. It combines CRM, email marketing, and e-commerce in one platform designed for entrepreneurs and solopreneurs.
Keap Pricing for Salons
✓Pros
- •Powerful automation for small businesses
- •Combined CRM and e-commerce
- •Good email marketing tools
- •Appointment scheduling built-in
- •Dedicated small business focus
✗Cons
- •Expensive for what you get
- •Dated interface in some areas
- •Steep learning curve for automation
- •Limited free trial
- •Contact-based pricing gets costly as you grow
Best for: Small businesses and solopreneurs needing sales and marketing automation
Open Doors vs HubSpot CRM for Salons
| Feature | Open Doors | HubSpot CRM |
|---|---|---|
| Free Plan | ✗ Not available | ✓ Available |
| Starting Price | £97/month | £0/month |
| Mobile App | ✗ | ✓ |
| Email Marketing | Limited | ✓ |
| Automation | ✓ | ✓ |
| Our Rating | 4.8/5 | 4.5/5 |
Need a CRM set up for your salons business?
Our team handles implementation, data migration, and training. We have done it for businesses just like yours.
Why Salons Need a CRM
Running a salons business means juggling multiple relationships, appointments, and follow-ups every single day. Without a proper system in place, opportunities slip through the cracks, follow-ups get forgotten, and you spend more time on admin than on delivering great service.
A CRM (Customer Relationship Management) system designed for salons helps you centralise all your contacts, automate repetitive tasks, and gain visibility into your sales pipeline. The key needs for salons include:
- ✓Appointment booking: Essential for salons to manage day-to-day operations efficiently.
- ✓Client preferences: Essential for salons to manage day-to-day operations efficiently.
- ✓Rebooking reminders: Essential for salons to manage day-to-day operations efficiently.
- ✓Loyalty programmes: Essential for salons to manage day-to-day operations efficiently.
- ✓Staff scheduling: Essential for salons to manage day-to-day operations efficiently.
The right CRM will pay for itself quickly through improved customer retention, faster follow-ups, and better organisation. Most salons businesses see a positive ROI within the first 3 months of implementing a CRM. If you need help choosing or implementing one, get in touch with our team.
CRM for Salons: Frequently Asked Questions
Need CRM help for Salons?
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