Crisp vs HubSpot CRM
A detailed, side-by-side comparison of Crisp and HubSpot CRM. We compare features, pricing, ease of use, and value for money to help you make the right choice in 2026.
Reviewed by the Ikaroa team · Last updated: March 2026
Quick Verdict
HubSpot CRM edges ahead overall with a rating of 4.5/5. However, Crisp (4/5) may be the better fit if you prioritise Startups and small teams wanting modern multi-channel support with co-browsing. Read on for the full breakdown.
Crisp vs HubSpot CRM at a Glance
Crisp
★ 4Crisp is a business messaging platform that unifies live chat, email, WhatsApp, Messenger, and other channels into a single shared inbox. Known for its modern interface, generous free plan, and co-browsing features, it is popular with startups and small teams wanting multi-channel support without complex enterprise tools.
Starting from: £0/month
Best for: Startups and small teams wanting modern multi-channel support with co-browsing
Read full review →HubSpot CRM
★ 4.5HubSpot offers a free CRM with powerful marketing, sales, and service tools. Popular with small to mid-sized businesses for its generous free tier and intuitive interface.
Starting from: £0/month
Best for: Small to mid-sized businesses wanting a free starting point with room to grow
Read full review →Crisp vs HubSpot CRM Feature Comparison
Here is how Crisp and HubSpot CRM compare across the features that matter most. We have tested both platforms extensively across client implementations.
| Feature | Crisp | HubSpot CRM |
|---|---|---|
| Free Plan Available | Yes | Yes |
| Starting Price | £0/month | £0/month |
| Best For | Startups and small teams wanting modern multi-channel support with co-browsing | Small to mid-sized businesses wanting a free starting point with room to grow |
| Our Rating | 4/5 | 4.5/5 |
| Mobile App | Yes | Yes |
| Email Marketing | No | Yes |
| Automation | Limited | Yes |
| Reporting | Basic | Yes |
| Integrations | Limited | Extensive |
| API Access | Limited | Limited |
| Ikaroa Exclusive Discount | N/A | N/A |
Crisp vs HubSpot CRM Pricing
Pricing is often the deciding factor. Here is a full breakdown of what each platform charges at every tier:
Crisp Pricing
Free
£0/month
- ✓2 seats
- ✓Live chat
- ✓Contact form
- ✓Mobile app
Pro
£22/month per workspace
- ✓4 seats
- ✓Audio/video calls
- ✓Knowledge base
- ✓Chatbot
Unlimited
£85/month per workspace
- ✓20 seats
- ✓AI features
- ✓Co-browsing
- ✓Analytics dashboard
HubSpot CRM Pricing
Free
£0/month
- ✓Contact management
- ✓Email tracking
- ✓Deal pipeline
- ✓Live chat
Starter
£18/month
- ✓Everything in Free
- ✓Email marketing
- ✓Ad management
- ✓Landing pages
Professional
£720/month
- ✓Everything in Starter
- ✓Automation
- ✓Custom reporting
- ✓Teams
Enterprise
£3,000/month
- ✓Everything in Professional
- ✓Advanced permissions
- ✓Predictive lead scoring
- ✓Custom objects
Not sure which to pick?
Our team has implemented both Crisp and HubSpot CRM for clients. We can help you decide based on your specific needs.
Crisp Pros and Cons
✓Pros
- •Modern, clean interface
- •Generous free plan for startups
- •Co-browsing is a unique feature
- •Multi-channel unified inbox
- •Per-workspace pricing (not per-agent)
✗Cons
- •Seat limits on lower plans
- •Automation is less advanced
- •Smaller integration ecosystem
- •Reporting is basic
- •Less suited for enterprise needs
HubSpot CRM Pros and Cons
✓Pros
- •Generous free tier with no time limit
- •Excellent user interface and onboarding
- •All-in-one platform (marketing, sales, service)
- •Huge integration marketplace (1,000+)
- •Strong community and learning resources
✗Cons
- •Gets expensive quickly at Professional tier
- •Free plan has HubSpot branding
- •Limited customisation on lower tiers
- •Annual contracts on paid plans
- •Per-seat pricing adds up for larger teams
Our Verdict: Crisp vs HubSpot CRM
Both Crisp and HubSpot CRM are solid options, but they serve different needs. Having implemented both for multiple clients, here is our recommendation:
Choose Crisp if you need Startups and small teams wanting modern multi-channel support with co-browsing. With a starting price of £0/month and a rating of 4/5, it offers modern, clean interface.
Choose HubSpot CRM if you need Small to mid-sized businesses wanting a free starting point with room to grow. Starting at £0/month with a 4.5/5 rating, it excels at generous free tier with no time limit.
Still not sure? Talk to the Ikaroa team. We have helped hundreds of businesses make this exact decision, and we are happy to point you in the right direction.
🎁 Get either product at a discount through Ikaroa Partners
Consider Open Doors Instead
Why choose between Crisp and HubSpot CRM? Open Doors gives you the best features of both in one platform, for less. It is an all-in-one CRM with email marketing, SMS, funnels, booking, invoicing, automation, and more, starting at just £97/month with unlimited contacts.
Need implementation help?
Ikaroa can set up Crisp or HubSpot CRM for your business, migrate your data, and train your team. We have done it dozens of times.
Free consultation. No obligation.