Bitrix24 Review 2026
Reviewed by the Ikaroa team · Last updated: March 2026
Overview
Bitrix24 is a comprehensive workspace combining CRM, project management, communication, and HR tools. Known for its extensive free plan and self-hosted option.
We have been working with Bitrix24 across multiple client projects since 2014, and this review reflects our hands-on experience implementing it for businesses of all sizes. Founded in 2012 and headquartered in Alexandria, Virginia, Bitrix24 has established itself as a notable option in the crm category.
Starting Price
£0/month (unlimited users)
Founded
2012
Headquarters
Alexandria, Virginia
Our Rating
3.9/5
Bitrix24 Key Features
Bitrix24 offers a comprehensive feature set that covers the core needs of most businesses in the crm space. Here are the standout features we have tested:
Bitrix24 Pricing in 2026
Bitrix24 pricing starts at £0/month (unlimited users) and scales up based on features and team size. Here is a breakdown of every tier:
Bitrix24 Pricing
Free
£0/month (unlimited users)
- ✓Unlimited contacts
- ✓5GB storage
- ✓CRM
- ✓Project management
- ✓Chat
Basic
£36/month (5 users)
- ✓Everything in Free
- ✓24GB storage
- ✓Online store
- ✓Customer support
Standard
£74/month (50 users)
- ✓Everything in Basic
- ✓100GB storage
- ✓Marketing automation
- ✓Online documents
Professional
£149/month (100 users)
- ✓Everything in Standard
- ✓1TB storage
- ✓Sales intelligence
- ✓HR tools
Enterprise
£299/month (250 users)
- ✓Everything in Professional
- ✓3TB storage
- ✓Multiple branches
- ✓Scalability
Bitrix24 Pros and Cons
Based on our experience implementing Bitrix24 for clients, here is what we like and what could be better:
✓Pros
- •Incredibly generous free plan (unlimited users)
- •All-in-one workspace (CRM + PM + chat + HR)
- •Self-hosted option available
- •Per-organisation pricing (not per-user)
- •Built-in video conferencing
✗Cons
- •Interface is cluttered and overwhelming
- •Steep learning curve
- •Many features are basic rather than deep
- •Mobile app is clunky
- •Support can be slow
Who Is Bitrix24 Best For?
Organisations wanting an all-in-one workspace with CRM, project management, and communication
In our experience, Bitrix24 works particularly well for teams that value incredibly generous free plan (unlimited users). If your primary concern is interface is cluttered and overwhelming, you may want to explore alternatives.
Need help implementing this?
Our team at Ikaroa can set up Bitrix24 for your business, migrate your data, and train your team.
Bitrix24 Alternatives Worth Considering
If Bitrix24 does not quite fit your needs, here are some alternatives worth considering:
Open Doors
From £97/month
HubSpot CRM
From £0/month
Salesforce
From £20/user/month
Pipedrive
From £14/user/month
Zoho CRM
From £0/month (3 users)
Our Verdict on Bitrix24
Bitrix24 earns a solid 3.9/5 in our review. It is a decent choice for organisations wanting an all-in-one workspace with crm, project management, and communication.
The biggest strengths are incredibly generous free plan (unlimited users) and all-in-one workspace (crm + pm + chat + hr). However, you should be aware that interface is cluttered and overwhelming.
If you are not sure whether Bitrix24 is the right fit, talk to our team. We have helped hundreds of businesses choose and implement the right software, and we are happy to point you in the right direction.
Alternative to Consider: Open Doors
Before committing to Bitrix24, consider Open Doors. It is an all-in-one platform that includes CRM, email marketing, SMS, sales funnels, booking, invoicing, and automation, all starting at £97/month with unlimited contacts. That could save you a significant amount compared to Bitrix24, especially as your needs grow.
Need help with Bitrix24?
Ikaroa can implement Bitrix24 for your business, migrate your data, and get your team up to speed. We have done it dozens of times.
Free consultation. No obligation.