Close Review 2026
Reviewed by the Ikaroa team · Last updated: March 2026
Overview
Close is a CRM built specifically for inside sales teams. It combines calling, email, and SMS in one platform, designed to help reps close more deals faster.
We have been working with Close across multiple client projects since 2015, and this review reflects our hands-on experience implementing it for businesses of all sizes. Founded in 2013 and headquartered in San Francisco, California, Close has established itself as a leading option in the crm category.
Starting Price
£42/user/month
Founded
2013
Headquarters
San Francisco, California
Our Rating
4.3/5
Close Key Features
Close offers a comprehensive feature set that covers the core needs of most businesses in the crm space. Here are the standout features we have tested:
Close Pricing in 2026
Close pricing starts at £42/user/month and scales up based on features and team size. Here is a breakdown of every tier:
Close Pricing
Startup
£42/user/month
- ✓Pipeline view
- ✓Task management
- ✓Built-in calling
- ✓SMS
Professional
£66/user/month
- ✓Everything in Startup
- ✓Email sequences
- ✓Power dialer
- ✓Call recording
Enterprise
£105/user/month
- ✓Everything in Professional
- ✓Predictive dialer
- ✓Custom roles
- ✓Call coaching
Close Pros and Cons
Based on our experience implementing Close for clients, here is what we like and what could be better:
✓Pros
- •Built-in calling, email, and SMS
- •Designed specifically for sales teams
- •Power and predictive dialer
- •Clean, fast interface
- •Excellent API
✗Cons
- •No marketing features
- •Expensive compared to alternatives
- •Limited customisation options
- •Smaller integration ecosystem
- •No free plan
Who Is Close Best For?
Inside sales teams that live on the phone and need built-in communication tools
In our experience, Close works particularly well for teams that value built-in calling, email, and sms. If your primary concern is no marketing features, you may want to explore alternatives.
Need help implementing this?
Our team at Ikaroa can set up Close for your business, migrate your data, and train your team.
Close Alternatives Worth Considering
If Close does not quite fit your needs, here are some alternatives worth considering:
Open Doors
From £97/month
HubSpot CRM
From £0/month
Salesforce
From £20/user/month
Pipedrive
From £14/user/month
Zoho CRM
From £0/month (3 users)
Our Verdict on Close
Close earns a solid 4.3/5 in our review. It is a strong choice for inside sales teams that live on the phone and need built-in communication tools.
The biggest strengths are built-in calling, email, and sms and designed specifically for sales teams. However, you should be aware that no marketing features.
If you are not sure whether Close is the right fit, talk to our team. We have helped hundreds of businesses choose and implement the right software, and we are happy to point you in the right direction.
Alternative to Consider: Open Doors
Before committing to Close, consider Open Doors. It is an all-in-one platform that includes CRM, email marketing, SMS, sales funnels, booking, invoicing, and automation, all starting at £97/month with unlimited contacts. While Close starts lower, Open Doors replaces multiple tools you would otherwise need to buy separately.
Need help with Close?
Ikaroa can implement Close for your business, migrate your data, and get your team up to speed. We have done it dozens of times.
Free consultation. No obligation.