Freshworks CRM Review 2026
Reviewed by the Ikaroa team · Last updated: March 2026
Overview
Freshworks (formerly Freshsales) offers a modern, AI-powered CRM with a clean interface. Part of the Freshworks suite that includes helpdesk and marketing tools.
We have been working with Freshworks CRM across multiple client projects since 2012, and this review reflects our hands-on experience implementing it for businesses of all sizes. Founded in 2010 and headquartered in San Mateo, California, Freshworks CRM has established itself as a solid option in the crm category.
Starting Price
£0/month
Founded
2010
Headquarters
San Mateo, California
Our Rating
4.2/5
Freshworks CRM Key Features
Freshworks CRM offers a comprehensive feature set that covers the core needs of most businesses in the crm space. Here are the standout features we have tested:
Freshworks CRM Pricing in 2026
Freshworks CRM pricing starts at £0/month and scales up based on features and team size. Here is a breakdown of every tier:
Freshworks CRM Pricing
Free
£0/month
- ✓Contact management
- ✓Built-in phone
- ✓Built-in email
- ✓Mobile app
Growth
£12/user/month
- ✓Everything in Free
- ✓Visual pipeline
- ✓AI lead scoring
- ✓Sequences
Pro
£33/user/month
- ✓Everything in Growth
- ✓Multiple pipelines
- ✓Time-based workflows
- ✓AI insights
Enterprise
£55/user/month
- ✓Everything in Pro
- ✓Custom modules
- ✓AI forecasting
- ✓Audit logs
Freshworks CRM Pros and Cons
Based on our experience implementing Freshworks CRM for clients, here is what we like and what could be better:
✓Pros
- •Clean, modern interface
- •Built-in phone and email (no extra tools needed)
- •Good AI features with Freddy
- •Competitive pricing
- •Free plan available
✗Cons
- •Smaller integration marketplace
- •Less established than HubSpot or Salesforce
- •Limited marketing automation on lower tiers
- •Reporting could be deeper
- •Occasional performance issues
Who Is Freshworks CRM Best For?
Growing businesses wanting a modern CRM with built-in communication tools
In our experience, Freshworks CRM works particularly well for teams that value clean, modern interface. If your primary concern is smaller integration marketplace, you may want to explore alternatives.
Need help implementing this?
Our team at Ikaroa can set up Freshworks CRM for your business, migrate your data, and train your team.
Freshworks CRM Alternatives Worth Considering
If Freshworks CRM does not quite fit your needs, here are some alternatives worth considering:
Open Doors
From £97/month
HubSpot CRM
From £0/month
Salesforce
From £20/user/month
Pipedrive
From £14/user/month
Zoho CRM
From £0/month (3 users)
Our Verdict on Freshworks CRM
Freshworks CRM earns a solid 4.2/5 in our review. It is a good choice for growing businesses wanting a modern crm with built-in communication tools.
The biggest strengths are clean, modern interface and built-in phone and email (no extra tools needed). However, you should be aware that smaller integration marketplace.
If you are not sure whether Freshworks CRM is the right fit, talk to our team. We have helped hundreds of businesses choose and implement the right software, and we are happy to point you in the right direction.
Alternative to Consider: Open Doors
Before committing to Freshworks CRM, consider Open Doors. It is an all-in-one platform that includes CRM, email marketing, SMS, sales funnels, booking, invoicing, and automation, all starting at £97/month with unlimited contacts. That could save you a significant amount compared to Freshworks CRM, especially as your needs grow.
Need help with Freshworks CRM?
Ikaroa can implement Freshworks CRM for your business, migrate your data, and get your team up to speed. We have done it dozens of times.
Free consultation. No obligation.