Smartsheet Review 2026
Reviewed by the Ikaroa team · Last updated: March 2026
Overview
Smartsheet is a spreadsheet-like work management platform used by enterprises for project management, reporting, and workflow automation. Can be adapted for CRM use.
We have been working with Smartsheet across multiple client projects since 2007, and this review reflects our hands-on experience implementing it for businesses of all sizes. Founded in 2005 and headquartered in Bellevue, Washington, Smartsheet has established itself as a solid option in the project management category.
Starting Price
£6/user/month
Founded
2005
Headquarters
Bellevue, Washington
Our Rating
4/5
Smartsheet Key Features
Smartsheet offers a comprehensive feature set that covers the core needs of most businesses in the project management space. Here are the standout features we have tested:
Smartsheet Pricing in 2026
Smartsheet pricing starts at £6/user/month and scales up based on features and team size. Here is a breakdown of every tier:
Smartsheet Pricing
Pro
£6/user/month
- ✓Unlimited sheets
- ✓Gantt, grid, card views
- ✓Automations
- ✓Forms
Business
£22/user/month
- ✓Everything in Pro
- ✓Unlimited automations
- ✓Document builder
- ✓Proofing
Enterprise
Custom
- ✓Everything in Business
- ✓WorkApps
- ✓Connectors
- ✓Advanced admin
Smartsheet Pros and Cons
Based on our experience implementing Smartsheet for clients, here is what we like and what could be better:
✓Pros
- •Familiar spreadsheet interface
- •Powerful automation engine
- •Good for enterprise workflows
- •Strong reporting and dashboards
- •WorkApps for custom portals
✗Cons
- •Not designed as a CRM
- •Can be expensive for what it offers
- •Interface can feel corporate
- •Steep learning curve for advanced features
- •Limited CRM-specific functionality
Who Is Smartsheet Best For?
Enterprises wanting spreadsheet-familiar work management with automation
In our experience, Smartsheet works particularly well for teams that value familiar spreadsheet interface. If your primary concern is not designed as a crm, you may want to explore alternatives.
Need help implementing this?
Our team at Ikaroa can set up Smartsheet for your business, migrate your data, and train your team.
Smartsheet Alternatives Worth Considering
If Smartsheet does not quite fit your needs, here are some alternatives worth considering:
Monday.com
From £0/month (2 users)
Asana
From £0/month
ClickUp
From £0/month
Notion
From £0/month
Airtable
From £0/month
Our Verdict on Smartsheet
Smartsheet earns a solid 4/5 in our review. It is a good choice for enterprises wanting spreadsheet-familiar work management with automation.
The biggest strengths are familiar spreadsheet interface and powerful automation engine. However, you should be aware that not designed as a crm.
If you are not sure whether Smartsheet is the right fit, talk to our team. We have helped hundreds of businesses choose and implement the right software, and we are happy to point you in the right direction.
Alternative to Consider: Open Doors
Before committing to Smartsheet, consider Open Doors. It is an all-in-one platform that includes CRM, email marketing, SMS, sales funnels, booking, invoicing, and automation, all starting at £97/month with unlimited contacts. While Smartsheet starts lower, Open Doors replaces multiple tools you would otherwise need to buy separately.
Need help with Smartsheet?
Ikaroa can implement Smartsheet for your business, migrate your data, and get your team up to speed. We have done it dozens of times.
Free consultation. No obligation.